Dogs Who Chew and Shoes Find Harmony with Aldo’s Pet Friendly Customer Service

Oh no. No, she didn’t. She wouldn’t. Really?!?

Almost all canine parents have that moment where they get a sick feeling in the pit of their stomach as they discover, for the first time, a destroyed object that their dog has chewed into oblivion.

I was blessed with my beast–Arie was set on her Kong and toys when  she was a little bit, and was not a chew happy pup. However, on two or three very very rare occasions in the past year and half, I have caught her chewing on objects other than her toys. It’s never one of the usual suspects, like a shoe. It’s always something odd, like this vase. Yes, a vase:

Those light areas at the bottom and scratches on the top? They're the handiwork of my dog's mouth.

(One a side note, if your puppy is chew-tastic, there is help available). After my vase met it’s demise, I was reminded of this nifty tale of a pup’s teeth gone awry. It’s a great example of how pet parents are dealing with their pet’s little mishaps, and how various companies are waking up to the amazing marketing fact that: A) Billions of people have pets and B) Millions of them will spend money on things for their pets and with companies that appreciate their pets.

Summary: Dan had a roommate. Dan’s roommate had a beloved Aussie Shepherd, Strummer. Strummer had a thing for Dan’s footwear, and loved stealing the soles out of his shoes. It was never a problem, until he brand new Aldo shoes put up a fight when Strummer tried to remove the soles–So she turned one shoe into a chew toy. Dan wrote Aldo, explaining the situation, and asked if he could purchase or have one shoe. The Staff at Aldo, being friends to those of the pet-lovers persuasion, did one better: They mailed Dan a new pair.

Strummer can be seen here, cuddling her now "sole-less" conquest, Dan's Aldo shoe. Photo via The Consumerist.

To read the full article, and Dan’s letter, check it out on The Consumerist.

Do you have any great customer service stories that involve your dog? Do you consciously shop with pet friendly companies? Tell me about your experiences and thoughts in a comment.